Refund Policy

Overview

At Crework Tech, we are committed to delivering high-quality IT and digital marketing services. We want to be transparent about our refund process.

Refund Eligibility

• Refund requests must be raised within 7 days of payment or before substantial work has commenced.
• Written communication via email to info@creworktech.in is required.
• Refunds are processed only for the portion of work not yet delivered.
• Third-party costs already incurred (domain, hosting, ad spend) are non-refundable.

Web Development & Design Projects

• Before work begins: Full refund of advance, minus 10% administrative fee.
• After wireframe/design approval: 50% of advance may be refunded based on work completed.
• After development started: Proportional refund based on work completed.
• After final delivery & approval: No refund applicable.

SEO & Digital Marketing

• Monthly retainer fees are non-refundable once the billing cycle has started.
• Cancel before the next billing cycle with 15 days' written notice.
• Google Ads / Meta Ads spend paid to ad platforms is non-refundable by us.
• Setup fees are non-refundable once campaign setup has been initiated.

Graphic Design & Branding

• Before first draft: Full refund minus 15% administrative and creative consultation fee.
• After first draft: 50% refund may be applicable.
• After final approval: No refund once final files are delivered.

Refund Process

• Step 1: Email your request to info@creworktech.in with project details and invoice number.
• Step 2: Our team reviews and responds within 3 business days.
• Step 3: If approved, refund processed within 7–10 business days via original payment method.
• Step 4: Email confirmation once refund is initiated.

Non-Refundable Items

• Domain name registrations and renewals
• Hosting subscriptions
• SSL certificate purchases
• Third-party software licences, premium themes and plugins
• Google Ads, Meta Ads and other platform ad spend
• Completed and approved work

Contact Us

For refund queries, reach out to us:

• Email: info@creworktech.in
• Phone / WhatsApp: +91 83404 05159
• Office: Sahera Rd, Namkum, Pindarkom, Ranchi, Jharkhand 834010